FAQ'S
Frequently Asked Questions (FAQ)
Welcome to our FAQ page! Here you'll find answers to common questions about our products, shipping, returns, and more. If you can't find what you're looking for, please don't hesitate to contact us.
1. Where are you located?
We are based in the Southwest of England, and we ship our products across the UK.
2. What products do you offer?
We offer a curated selection of mystical and spiritual homeware, gifts, and accessories, including:
Candles & Holders – such as our The Star Lavender Tarot Candle
Mugs & Cups – like the Midnight Hare Rounded Mug
Oil Burners – including our Purple Constellation Oil Burner
Jewellery & Keyrings – featuring items like the Pair of Besties Enamel Heart Charm Bracelets
Home Decor – such as the Old Raven Apothecary Mirrored Wall Art
Incense & Holders – including the 12 Packs of Tranquility Incense Sticks by Satya
3. What are your shipping options and costs?
Standard UK Shipping: £3.99
Free Shipping: On all orders over £50
All orders are dispatched promptly, and you will receive tracking information once your order has shipped.
4. What is your returns policy?
We offer a hassle-free returns policy. If you're not completely satisfied with your purchase, please contact us within 30 days of receiving your order to initiate a return.
5. How can I contact you?
You can reach us via email at ajsprettythings@gmail.com. Our customer service hours are Monday to Friday, 10 am – 4 pm.
6. Do you offer gift wrapping or gift messages?
Currently, we do not offer gift wrapping or personalised gift messages. However, many of our products come beautifully packaged and make thoughtful gifts as they are.
7. Are your products suitable for gifting?
Absolutely! Many of our items, such as the Astrology Fortune Telling Teacup and the Sitting Thai Buddha Tealight Holder, make unique and thoughtful gifts for various occasions.
8. Do you offer wholesale or collaboration opportunities?
Yes, we are open to wholesale and collaboration inquiries. Please contact us with details about your business or proposal, and we'll be happy to discuss potential opportunities.
If you have any other questions or need further assistance, please don't hesitate to contact us. We're here to help!